Shipping policy

At ÉVORA, we are committed to providing a simple, transparent, and pleasant shopping experience.

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand (sales, promotions, or holidays), processing may take a little longer.

Estimated delivery times are as follows:

These timeframes are provided for information purposes only and may vary depending on the carrier, weather conditions, or customs formalities.

Delivery fees are calculated at checkout.

We may also offer free delivery during certain promotions or for orders over a minimum purchase amount.

When your order is shipped, you will receive an email containing a tracking number that allows you to track its progress.

The customer is responsible for providing a complete and accurate delivery address.

ÉVORA shall not be held liable for delays or losses related to an incorrect or incomplete address.

If your package is delayed, please wait a few additional days, as certain delays are beyond our control.

If your order has still not been received after 30 days following its shipment, please contact us at:

We will take the necessary steps to resolve the situation as quickly as possible.

For international orders, customs duties, taxes, or import fees may be imposed by local authorities.

These fees, where applicable, are the customer's responsibility.

For any questions regarding your delivery, you may contact us at:

We are committed to responding to your request within 24 to 48 business hours.